Customer Service Representative

1 week ago


Dunedin, Otago, New Zealand Noel Leeming Full time

About Noel Leeming

We are New Zealand's leading electronics and appliance retailer, with stores across the country. As part of The Warehouse Group, we offer a unique opportunity to be part of a diverse team across three major brands, providing countless opportunities to grow and connect.

Our Stores

We have a wide range of products in our stores, and our passionate experts provide end-to-end service from offering support and advice to delivering and installing purchases. Customers rely on us to help them find the perfect product to suit their needs.

Job Description: Customer Service Representative

We are looking for a customer-focused representative who enjoys tackling problems and thrives on challenges. Key responsibilities include:

  • Providing assistance at the counter with questions about payments, such as hire purchases and credit applications.
  • Supporting service repairs and sales inquiries.
  • Proactively addressing and resolving customer concerns.
  • Assisting with administrative tasks.

You will be an integral part of our team, working to resolve customer issues and ensure we meet their expectations.

Requirements

This role is ideal for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues. The position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is essential. The ability to quickly learn computer systems and a genuine interest in technology are also necessary.

Working Hours

The hours of work are:

  • Monday: 8.5 hours
  • Thursday: 8.5 hours
  • Friday: 8.5 hours
  • Saturday: 8.5 hours
  • Sunday: 8.5 hours

Qualifications

Ideal candidates will have:

  • Proven experience in retail, hospitality, or a customer-facing role.
  • Excellent Communication Skills.
  • A positive, can-do attitude.
  • The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time.
  • A passion for helping others and your team.
  • Experience using a point of sales system is beneficial.
  • An interest in tech.

What We Offer

Noel Leeming offers its employees:

  • A Team Card: An awesome discount card for all our brands.
  • Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
  • Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
  • Counseling: Through Benestar, you can access free confidential counseling and advice.
  • Career Progression: An excellent stepping stone into other internal opportunities.


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