Mercedes-Benz Customer Engagement Representative
3 days ago
**Job Overview:**
The Mercedes-Benz Customer Engagement Representative will play a crucial role in supporting our service team in Napier, delivering exceptional customer service and promoting our products and services.
This role requires a professional individual with excellent communication skills, who can cultivate and maintain strong customer relationships, ensure accurate quotes and invoices, and administer warranty input.
Key Responsibilities include:
- Promoting all products and services offered by Ingham
- Welcoming customers during vehicle drop-off and pickup
- Generating accurate quotes and invoices for repair services
- Cultivating and maintaining strong customer relationships
- Ensuring meticulous recording of booking and parts sales information
- Administering warranty input and checking out and in of loan vehicles
**Requirements:**
- Possession of a clean, full driver's license
- Minimum of 2 years of experience in customer service or administration roles
- Ability to multitask effectively and thrive in high-pressure situations
- Professional demeanor with excellent communication skills in English
- Residency in New Zealand and/or a valid work visa
- Demonstrated personal integrity and reliability
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