Mercedes-Benz Customer Engagement Representative

3 days ago


Hastings, Hawke's Bay, New Zealand Inghamdriven Full time

**Job Overview:**

The Mercedes-Benz Customer Engagement Representative will play a crucial role in supporting our service team in Napier, delivering exceptional customer service and promoting our products and services.

This role requires a professional individual with excellent communication skills, who can cultivate and maintain strong customer relationships, ensure accurate quotes and invoices, and administer warranty input.

Key Responsibilities include:

  • Promoting all products and services offered by Ingham
  • Welcoming customers during vehicle drop-off and pickup
  • Generating accurate quotes and invoices for repair services
  • Cultivating and maintaining strong customer relationships
  • Ensuring meticulous recording of booking and parts sales information
  • Administering warranty input and checking out and in of loan vehicles

**Requirements:**

  • Possession of a clean, full driver's license
  • Minimum of 2 years of experience in customer service or administration roles
  • Ability to multitask effectively and thrive in high-pressure situations
  • Professional demeanor with excellent communication skills in English
  • Residency in New Zealand and/or a valid work visa
  • Demonstrated personal integrity and reliability


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