Heavy Equipment Support Professional
7 days ago
Job Description:
As a Regional Customer Support Sales Manager, you will be responsible for driving sales growth and ensuring customer satisfaction in the designated region.
Your primary focus will be on developing business strategies, promoting product support initiatives, and mentoring Customer Support Advisors to achieve their targets.
- Strategic Planning: Develop annual business plans, set sales and margin targets, and establish key performance indicators (KPIs) for Customer Support Advisors.
- Leadership: Mentor, motivate, and direct Customer Support Advisors to ensure they are equipped to deliver excellent customer service and achieve sales goals.
- Process Management: Manage call reporting, CRM, and target setting processes to optimize sales performance.
- Account Management: Assist Customer Support Advisors with customer calls, key accounts, and product support initiatives.
- Data Analysis: Analyze sales and margin data to identify opportunities, market trends, and customer behavior.
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