Reception and Administration Officer
5 days ago
Are you passionate about delivering exceptional customer experiences?
About the Position:
- We're looking for a skilled Hotel Front Office Team Member to join our dynamic team.
- You will be responsible for providing personalized service to guests, handling inquiries, and ensuring seamless operations.
Key Responsibilities include:
- Deliver outstanding customer service, responding to guest queries, and resolving issues efficiently.
- Process check-ins and check-outs smoothly, verifying guest information and issuing room keys correctly.
- Handle guest complaints and escalate issues to supervisors when necessary.
- Offer expert recommendations on local attractions and hotel services to enhance the guest experience.
- Manage and update guest accounts accurately and maintain confidentiality at all times.
- Coordinate room reservations, confirmations, and cancellations with precision.
- Process payments for hotel services and verify credit card details correctly.
About You:
- Prior experience in a similar role within a hotel environment is beneficial but not required.
- Maintain impeccable personal presentation, attitude, and grooming standards.
- Familiarity with Property Management Systems (PMS) would be advantageous.
- Demonstrate consistent delivery of excellent customer service through written and verbal communication skills.
- Be flexible to work varied shifts, including mornings, afternoons, weekends, and public holidays.
- Able to provide full permanent working rights for New Zealand.
We Offer:
- A collaborative team culture where everyone feels valued and supported.
- Global hotel discounts for you, your family, and friends.
- Travel and wellness discounts for relaxation and rejuvenation.
- Paid Birthday leave to celebrate and indulge in cake.
- Food and Beverage discounts at our bars with stunning views.
- Leave options to attend to personal matters or pursue interests.
- Paid parental leave to care for your little ones.
- International exchange opportunities to explore new destinations.
- Learning, development, and career growth opportunities.
- Community involvement and giving back to society.
- Recognition programs to showcase your talents.
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