Customer Service Representative for Rental Operations
3 days ago
Job Overview
In our rental operations, we work closely with customers to provide them with the right equipment at the right time. As a key member of our team, you will be responsible for ensuring seamless service delivery, from product installation to maintenance and collection.
About Us
Invacare Australia & New Zealand is a leading supplier of mobility and medical equipment. Our products are used in hospitals, aged care facilities, and homes worldwide. We pride ourselves on making people's lives more enjoyable through our products and services.
Your Key Responsibilities
- Deliver and install Invacare equipment to customers' homes, ensuring a high level of customer satisfaction.
- Maintain accurate records of product deliveries, installations, and collections.
- Work effectively as part of a team to achieve operational goals and objectives.
- Develop strong relationships with customers to understand their needs and preferences.
Requirements
To succeed in this role, you will need:
- A strong desire to deliver exceptional customer service.
- Excellent communication and interpersonal skills.
- The ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Basic computer skills and familiarity with inventory management systems.
Benefits
We offer a range of benefits to support your career development and well-being, including:
- Ongoing training and professional development opportunities.
- A competitive salary and bonus structure.
- 5% employer contributions to KiwiSaver (if eligible).
- 3 paid and 3 unpaid volunteer days per annum.
Culture
We value diversity, inclusion, and teamwork. Our employees enjoy working in a dynamic and supportive environment that encourages innovation and collaboration.
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