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Collections Strategy Lead

1 week ago

Wellington, Wellington, New Zealand Ministry Of Justice (New Zealand) Full time

Join Our Team
We are a passionate team dedicated to delivering exceptional service to the public. If you have a proven track record of leading successful teams and driving results, we would love to hear from you

About the Role

This is a unique opportunity to join our National Service Delivery team and contribute to our Collections strategy of 'Easy, Accessible Debt resolution'. As a seasoned leader, you will be responsible for managing day-to-day operations as well as the operations team and department.

Key Requirements

  • Experience leading a national Contact Centre and/or service delivery operation
  • Strong analytical skills, using data and information analysis to monitor business performance information and reporting
  • Experience working as a member of a management team and demonstrated success as a leader of leaders and achieving great outcomes
  • Demonstrated ability to lead, motivate, coach, and develop leaders and teams
  • Proven record in building and managing strong stakeholder relationships including working with other agencies, service providers and key stakeholders