Helpdesk Manager Expertise

7 days ago


Christchurch, Canterbury, New Zealand Westland Milk Products Full time
Job Description
  • Leading & Developing a High-Performing Team - Provide training, mentorship, and career growth opportunities for team members.
  • Managing IT Helpdesk Operations - Ensure technical support requests are efficiently handled and meet service level expectations.
  • Enhancing IT Support Services - Implement improvements in desktop operations, maintenance, and service efficiency including the provision of 24x7 remote support environment.

Requirements:

  • Proven leadership experience in IT helpdesk or technical support management.
  • Strong customer service focus coupled with excellent communication skills.
  • Hands-on experience with Windows 10 and 11 clients, Microsoft Office 365, and related systems.

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