Helpdesk Manager Expertise
7 days ago
- Leading & Developing a High-Performing Team - Provide training, mentorship, and career growth opportunities for team members.
- Managing IT Helpdesk Operations - Ensure technical support requests are efficiently handled and meet service level expectations.
- Enhancing IT Support Services - Implement improvements in desktop operations, maintenance, and service efficiency including the provision of 24x7 remote support environment.
Requirements:
- Proven leadership experience in IT helpdesk or technical support management.
- Strong customer service focus coupled with excellent communication skills.
- Hands-on experience with Windows 10 and 11 clients, Microsoft Office 365, and related systems.
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