Customer Experience Representative
6 days ago
About Our Company
Mitre 10 MEGA Whangarei is a thriving business that's passionate about helping customers achieve their building goals. We're seeking a Customer Experience Representative to join our team, where you'll play a key role in delivering exceptional customer service and support.
Job Description
In this role, you'll be responsible for:
- Engaging with customers, understanding their needs, and providing personalized solutions
- Processing transactions accurately, handling returns and exchanges, and resolving customer complaints
- Working collaboratively with colleagues to achieve sales targets and improve customer satisfaction
What We're Looking For
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills, with a strong ability to build rapport with customers
- Familiarity with retail operations, including sales processes, inventory management, and customer service principles
- A high level of energy, enthusiasm, and commitment to delivering exceptional customer experiences
Why Join Us?
This is a fantastic opportunity to join a dynamic team, develop your skills, and grow your career. You'll have access to ongoing training and development, as well as opportunities to work with a wide range of building products and services.
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