Vice President of Case Management

6 days ago


Hastings, Hawke's Bay, New Zealand Life Enhancement Services Full time

About Life Enhancement Services

Life Enhancement Services (LES) is a nonprofit organization dedicated to providing civil legal assistance to low-income individuals in Colorado. Our mission is to strengthen lives, assist families, and support communities by providing free legal advice and representation.

Job Summary

We are seeking a highly skilled Paralegal to join our Coordinated Statewide Intake Unit (CSI). The successful candidate will work with a team of dedicated staff to screen applicants for service eligibility and gather initial information about their legal issues.

Key Responsibilities

  • Maintain a thorough understanding of LES eligibility guidelines and service areas.
  • Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants.
  • Guide applicants to identify their specific legal issue and share relevant information.
  • Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions.
  • Maintain familiarity with various financial resources, client services, and systems that provide services to clients in the local communities.
  • Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate.
  • Ensure complete and accurate data entry into case management systems and client files.
  • Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.
  • Participate in special projects.
  • Perform other duties as assigned.

Requirements

  • Associate's degree, Bachelor's degree, paralegal certification and/or commensurate experience.
  • 1 year of experience in legal support, paralegal work, intake specialist roles, or other relevant positions.
  • 1+ years of customer service experience or public interaction with low-income or other vulnerable communities.
  • Ability to work independently, managing multiple tasks, while meeting deadlines.

Benefits

We offer a comprehensive benefits package, including:

  • 100% employer-paid premiums for employee health, dental, vision, life, and long-term disability insurance.
  • Partial employer-paid premiums for spouses/dependents.
  • Dependent Care and Medical Flexible spending accounts.
  • A 403(b) retirement account with up to a 3% match.
  • An Employee Assistance Program (EAP).
  • Generous paid time-off and 13 paid holidays per year.


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