Vice President of Case Management
6 days ago
About Life Enhancement Services
Life Enhancement Services (LES) is a nonprofit organization dedicated to providing civil legal assistance to low-income individuals in Colorado. Our mission is to strengthen lives, assist families, and support communities by providing free legal advice and representation.
Job Summary
We are seeking a highly skilled Paralegal to join our Coordinated Statewide Intake Unit (CSI). The successful candidate will work with a team of dedicated staff to screen applicants for service eligibility and gather initial information about their legal issues.
Key Responsibilities
- Maintain a thorough understanding of LES eligibility guidelines and service areas.
- Demonstrate empathy, emotional intelligence, and cultural responsiveness during information-gathering conversations with applicants.
- Guide applicants to identify their specific legal issue and share relevant information.
- Refer eligible applicants for legal advice, brief services, or full representation, in accordance with CSI disposition instructions.
- Maintain familiarity with various financial resources, client services, and systems that provide services to clients in the local communities.
- Provide applicants CLS cannot serve with information and referrals to other resources, as appropriate.
- Ensure complete and accurate data entry into case management systems and client files.
- Contribute to CSI culture of learning and feedback through active participation in trainings and staff meetings.
- Participate in special projects.
- Perform other duties as assigned.
Requirements
- Associate's degree, Bachelor's degree, paralegal certification and/or commensurate experience.
- 1 year of experience in legal support, paralegal work, intake specialist roles, or other relevant positions.
- 1+ years of customer service experience or public interaction with low-income or other vulnerable communities.
- Ability to work independently, managing multiple tasks, while meeting deadlines.
Benefits
We offer a comprehensive benefits package, including:
- 100% employer-paid premiums for employee health, dental, vision, life, and long-term disability insurance.
- Partial employer-paid premiums for spouses/dependents.
- Dependent Care and Medical Flexible spending accounts.
- A 403(b) retirement account with up to a 3% match.
- An Employee Assistance Program (EAP).
- Generous paid time-off and 13 paid holidays per year.
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