Parts Consultant

4 days ago


Auckland, Auckland, New Zealand Scania Nederland B.V. Full time

About the Role

The position of Parts Advisor plays a crucial role in ensuring excellent customer relationships are created and maintained with both internal and external customers.

  1. Relationship Building – Develop and maintain strong relationships with customers through exceptional customer service, resulting in increased loyalty and repeat business.
  2. Documentation and Administration – Accurately complete relevant documentation, including invoices and payments, to ensure timely and accurate processing.
  3. Collaboration and Communication – Work closely with the Workshop team to ensure availability of parts, communicate effectively to meet customer needs, and provide solutions to resolve any issues that may arise.
  4. Inventory Management – Monitor stock levels, spare parts, and inventory to prevent overstocking or understocking, which can lead to unnecessary costs or disappointed customers.
  5. Logistics and Delivery – Load and unload parts, bin them to the appropriate location, pick, and deliver parts to customers and the workshop efficiently.
Key Responsibilities
  • Develop and implement effective inventory management strategies
  • Maintain accurate and up-to-date records of stock levels, orders, and deliveries
  • Provide exceptional customer service and support
  • Work collaboratively with the Workshop team to ensure efficient part supply and delivery


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