Head of Customer Experience and Business Design

The Senior Commercial Coordinator plays a vital role in supporting customers across New Zealand. As a key member of our team, you will be responsible for ensuring that all customer inquiries are resolved promptly and professionally.Key Responsibilities:Analyse customer reports and feedback to identify areas for improvement.Develop and implement solutions to...

Customer Experience Director - Gaming DivisionWe are seeking an accomplished professional to serve as an Assistant Manager in our gaming division, focusing on delivering exceptional customer experiences.About the Role:Design and implement customer-centric strategies to increase customer loyalty and retention.Develop and maintain relationships with key...

**Company Overview:**The Ministry of Business, Innovation and Employment is committed to creating a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We achieve this by working with others to create an environment that supports businesses to be more productive and internationally competitive.This...

About the Role:The Our Future Services programme will deliver a more cost-effective immigration system that is more productive, more effective at managing immigration risk, and provides a better experience for our customers and staff. The programme will be delivered through multiple workstreams working in parallel, with each workstream implementing key...

Discover a career with purpose at MBIEWork in a dynamic environment and play a key role in delivering transformational change.You will evaluate the effectiveness and performance of business rules using rules engine tools, BI reporting and ad hoc risk data.You will collate business rules information for INZ stakeholders.You will provide administrative support...

About the Job:We are seeking a talented individual to join our team as a Capability Development Advisor. This exciting opportunity is part of MBIE's efforts to enhance the skills and expertise of the procurement workforce across the public sector.As a key member of our team, you will contribute to the design, development, and implementation of workforce and...

About Weta WorkshopWeta Workshop Ltd is a renowned creative powerhouse, shaping the future of immersive storytelling. As a visionary leader, you will oversee the creation of groundbreaking experiences, combining art and technology to captivate global audiences.Your RoleWe seek an experienced Creative Director to lead multidisciplinary teams in crafting...

**About Tangram**Tangram is a dynamic and fast-paced organization seeking a highly skilled Customer Experience Manager to lead our Customer Support team.The ideal candidate will have a proven track record of maximizing customer retention and enhancing the overall customer experience. As a key member of our management team, you will work closely with other...

Discover a career with purpose at MBIEWork in a dynamic environment and play a key role in delivering transformational changeCan you plan & design technology solutions in alignment with business strategy while bringing business decision makers on that journey?Are you a seasoned Enterprise Architect with a track record of delivery?Bring your extensive...

About the Team:We are a dynamic and collaborative team of professionals passionate about delivering transformational change and improving the lives of New Zealanders.As Programme Architect, you will join a talented group of architects, engineers, and programme managers dedicated to shaping the future of our immigration system.You willContribute to the...

About the RoleThe Senior Public Affairs Specialist will play a key role in driving strategic communications objectives for the Regional Development and Commercial Services (RDCS) business group. This position partners with the business group responsible for delivering significant regional investments and a centre for commercial expertise for the wider public...

About the Role:The Ministry of Business, Innovation and Employment is seeking a highly skilled individual to join our team as a Business Rules Author. In this role, you will play a key part in delivering transformational change through the development and maintenance of business rules for our visa risk targeting system.As a Business Rules Author, you will be...

About the OpportunityThe Business Intelligence Manager will lead the development and implementation of business intelligence solutions to drive business growth and improvement. This exciting opportunity requires a highly experienced individual with a strong background in business intelligence and data analytics.Main Responsibilities:Developing and...

We are seeking a talented Learning Experience Designer to join our team in Wellington.About the RoleAs an Instructional Designer, you will play a pivotal role in crafting and delivering top-notch instructional materials that ensure an exceptional learner experience across the Commission. Your work will involve collaborating with stakeholders to conduct...

About the RoleAs an Assistant People Hub Advisor, you will be the first point of contact for all People Leader HR queries after our intranet. You will be responsible for delivering timely and high-quality HR advice and documentation to People Leaders and staff across MBIE.This role provides open progression pathways both within the People and Culture branch...

About Wellington Free AmbulanceWe are an emergency ambulance service dedicated to providing exceptional patient care and connecting communities to better health. Our boutique feel makes us a unique and rewarding place to work, where you can make a real difference in the lives of our patients and teams.As a Senior Learning Specialist, you will play a pivotal...

About the RoleThe Senior Data and Insights Analyst plays a key role in shaping the strategic direction of the Government Property Office. The successful candidate will be responsible for gathering, managing, and analyzing data to inform decision-making and drive business outcomes.In this role, you will work closely with stakeholders to identify opportunities...

About UsKiwiRail Freight is committed to fostering a diverse, inclusive, and supportive workplace, empowering everyone to contribute their best.About the RoleWe are seeking an experienced leader to transform our Business Analysis practice, adopting innovative design principles to enhance customer experience and streamline operations.Key...

About the RoleThis is a pivotal opportunity to lead our Business Analysis practice, transforming KiwiRail's approach from fragmented to cohesive and service design-driven.Key ResponsibilitiesDevelop strategic design and analysis frameworks that align with KiwiRail's objectivesLead service design initiatives, creating service blueprints and customer journey...

Our ApproachAt the New Zealand Government, we take a customer-centric approach to everything we do. We believe that by putting our customers at the heart of our decision-making, we can create better outcomes for everyone.The OpportunityThis is an exciting opportunity to join our team and contribute to the development of world-class data products and...