Head of Customer Experience and Business Design

7 days ago


Wellington, Wellington, New Zealand KiwiRail Freight Full time
About the Role

This is a unique opportunity to lead a high-impact initiative, shaping KiwiRail's Business Analysis practice and driving business value through innovative design principles.

Key Responsibilities
  • Develop strategic design and analysis frameworks that align with KiwiRail's objectives
  • Lead service design initiatives, creating service blueprints and customer journey maps
  • Translate technical insights into compelling business cases and executive presentations

Your Qualifications

  • 10+ years of experience in service design or business analysis leadership, driving transformation projects
  • Experience mentoring and growing capability in business analysis

What We Offer

  • Competitive salary and benefits package, including discounted health insurance
  • A chance to contribute meaningfully to New Zealand's rail network


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