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Office Culture Ambassador

1 week ago

Auckland, Auckland, New Zealand Fidelity Life Full time

At Fidelity Life, we are dedicated to providing exceptional customer experiences. As a Workplace Community Coordinator, you will be the first point of contact for many of our visitors and employees, making this role key to delivering outstanding experiences at our organization.

Key Responsibilities:

  • Front Desk & Customer Service
    • Manage the front desk and provide support for events and meetings, ensuring smooth operations.
    • Act as the first point of contact for visitors, ensuring a warm and professional welcome.
    • Oversee security access to the office and ensure adherence to relevant standards.
    • Act as the first port of call for any health, safety, and wellbeing concerns, escalating issues to the People team as needed.
    • Liaise with trades and suppliers to support office operations and facilities.
  • Office Environment & Culture
    • Contribute to a positive office environment that fosters collaboration, energy, and a sense of community.
    • Support the setup, maintenance, and troubleshooting of meeting rooms and breakout spaces.
    • Assist with managing car parking access for employees and visitors.
    • Coordinate internal and external events to create memorable experiences.

Desired Skills and Experience:

  • Proven customer service experience, ideally in a front-line or customer-facing role.
  • Previous experience in event coordination or office management is a plus, but not essential.
  • Knowledge of health, safety, and wellbeing practices is advantageous.
  • Strong communication and relationship management skills, with a personable and professional approach.
  • Ability to manage multiple tasks simultaneously while staying organized and detail-oriented.
  • Proactive problem-solving skills and the ability to adapt to changing priorities.
  • Confident in using Microsoft Office applications, including Outlook, Teams, and Word.
  • A natural talent for creating a welcoming and positive office culture.