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Customer Service Liaison
1 week ago
Bluecurrent AU/NZ is a leading provider of innovative smart metering services and solutions in Australia and New Zealand. We partner with energy retailers and distributors in both countries, delivering top-notch support to our clients.
We are seeking a skilled Customer Delivery Representative to join our dynamic team based in Avondale. In this role, you will be the key point of contact for all queries from our Field Service Technicians and Meter Equipment Providers on the ground.
Key Responsibilities:
- Responding to and resolving customer inquiries in a timely and professional manner.
- Assigning and managing jobs as they come through in our system, ensuring seamless delivery.
- Collaborating with technicians to guarantee that jobs are completed efficiently.
- Proactively identifying and resolving issues with workflows in our systems, escalating them when necessary.
- Building strong relationships with internal and external stakeholders.
- Incident management - Providing swift and efficient resolutions to recorded incidents and service requests, adhering to customer SLAs.
About the Role:
You will bring a positive attitude, enjoy working with a great team, and be flexible to support your colleagues when needed. Previous customer service or call centre experience is essential, along with your commitment to providing exceptional quality and courteous customer service.
About Us:
Bluecurrent AU/NZ is a joint venture between Vector and QIC, operating in Australia and New Zealand since 2007. As a highly successful smart metering and data services company, we pride ourselves on innovation and ambitious goals.
The energy sector is rapidly evolving, driven by consumers and energy companies. Our team provides valuable insights, informed by the data we collect.
We value diversity and inclusion, embracing people's differences, including gender, ethnicity, disability, age, sexual orientation, race, and religion.
Our values reflect how we work together and for our customers:
- Collaborate – We thrive when we work together as a tight-knit group.
- Innovate – We address challenges in new ways, pushing boundaries.
- Deliver – We commit to what we say, consistently meeting our promises.
What We Offer:
We provide opportunities for career growth, a fun and collaborative environment, flexible work hours, health and wellbeing support, and more.