Customer Service Specialist

6 days ago


Christchurch, Canterbury, New Zealand Tesla, Inc. Full time

Job Overview

Tesla, Inc. is seeking a skilled Customer Service Specialist to join our team as a Service Advisor. This role requires strong customer interaction skills, technical knowledge, and the ability to provide exceptional service experience.

Key Responsibilities

  • Answer phone calls, emails, and drive-ins to address customer concerns with the highest level of response and attention.
  • Determine if technical solutions can be resolved over the phone and escalate immediately to Shop Foreman/Service Manager for immediate attention.
  • Accurately record issues and data into Dealer Management System.
  • Conduct transactions with the system, walk customers through corrections, and provide summaries.
  • Communicate estimated completion time, regular updates, and follow through on each customer vehicle.

Requirements

  • Ability to follow oral and written instructions with attention to detail.
  • Willingness to learn new and innovative automotive technologies.
  • Establish and maintain cooperative working relationships with those contacted in the course of work.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Work in a team-based environment and achieve common goals.

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand offers:

  • Employee Stock Purchase Plan (ESPP).
  • Parental leave.
  • Primary carers – 18 weeks at full pay or 36 weeks half pay.
  • Secondary carers – 6 weeks full pay.
  • Well-being Fund – An annual allowance for all employees to support their well-being.


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