Store Director
2 days ago
About the Job
We are seeking an experienced Shop Manager to lead our team and drive the success of our shop. As a Shop Manager, you will be responsible for the overall operation of the shop, including staff supervision, inventory management, customer service, and financial management.
Key Responsibilities
- Lead a team of Assistant Managers, Volunteers and ensure effective shop operations
- Recruit, train and retain shop employees with the support of the Retail Regional Manager
- Foster a positive team culture by providing training and development opportunities to enhance customer service and skills
- Provide superior customer service and lead by example, maintaining professionalism and ensuring all employees and volunteers reflect the New Zealand Red Cross values
- Provide monthly reports on shop performance, sales trends, donations, and volunteer activities to the Retail Regional Manager
Requirements
- Demonstrated knowledge of retail operations, stock management, sales drivers, administration, banking and cash handling
- A minimum of 2 years experience in a management role, preferably in retail or a customer service oriented role
- Proven ability to lead, motivate, train, and develop teams, ensuring high performance and fostering a positive work environment
- Exceptional customer service skills, including the ability to manage difficult situations and de-escalate conflicts effectively
- Knowledge around ensuring all goods are priced within the Price guidelines
- Experience in training and leading volunteers with diverse skills and abilities
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