Call Centre Support Specialist
4 days ago
Job Overview
We are seeking a skilled Call Centre Support Specialist to join our team at the Princess Margaret Hospital Campus, working in a busy call centre environment. In this role, you will be responsible for managing inbound and outbound calls, providing courteous and efficient service, and utilizing our database to enroll new children and update contact details.
About the Role
- Manage and respond to incoming and outgoing calls
- Provide exceptional customer service via phone and email
- Utilize database software to maintain accurate records
- Develop strong relationships with whānau and caregivers
Key Requirements
- Experience working in a call centre or similar environment
- Excellent communication and interpersonal skills
- Able to work under pressure and meet deadlines
- Microsoft Suite Skills (Word, Outlook, Excel)
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