Booking Operations Manager

5 days ago


Auckland, Auckland, New Zealand Auckland Council Full time

Auckland Council is committed to providing a working environment that embraces and values diversity and inclusion. We strive to bring people together to build a future for wildlife by demonstrating care for wildlife, inspiring visitors to value wildlife, supporting conservation efforts, and fostering a high-performance culture.

About the Position

This is a permanent full-time position of 40 hours per week (Monday to Friday with some weekends and public holidays required from time to time). You will play a key role in ensuring every visitor enjoys a seamless and memorable visit. As part of our Business Development team, you'll be working in a dynamic environment where no two days are the same.

Your Key Responsibilities
  • Manage and fulfil bookings for our incredible experiences, from animal encounters and VIP tours to birthday parties, school visits, and tourist bookings
  • Liaise with internal teams, manage bookings in our systems, and provide outstanding service to guests before they even arrive at the Zoo
Your Qualities

We are looking for someone who:

  • Thrives on delivering exceptional customer service
  • Is highly organised and able to juggle multiple bookings and deadlines with ease
  • Has excellent communication skills and engages with customers and internal teams confidently
  • Is tech-savvy and has experience with booking systems like Ungerboeck/Momentus
  • Is sales-oriented and able to upsell products to maximise revenue
  • Is flexible and proactive, able to work weekends from time to time and respond to last-minute changes
Our Benefits

We offer a range of benefits, including a competitive salary, four weeks annual leave (rising to five weeks after three years), and a range of partnership discounts and benefits.



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