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Bookings Coordinator
1 week ago
He angitutanga: The opportunityBookings Co-ordinatorAuckland Zoo's mission is to bring people together to build a future for wildlife.
We achieve this by demonstrating care for wildlife, inspiring visitors to value wildlife, supporting conservation efforts, and fostering a high-performance culture.Auckland Zoo is looking for a highly organised and customer-focused Bookings Coordinator to manage and fulfil bookings for our incredible experiences.
From animal experiences and VIP tours to birthday parties, school visits and tourist bookings, you'll play a key role in ensuring every visitor enjoys a seamless and memorable visit.About the Role:As part of our Business Development team, you'll be working in a dynamic environment where no two days are the same.
You'll liaise with internal teams, manage bookings in our systems, and provide outstanding service to guests before they even arrive at the ZooThis is a permanent full-time position of 40 hours per week (Monday to Friday with some weekends and public holidays required from time to time).
The position reports directly to the Venue Operations and Events Advisor.He korero mou: About youWe are looking for someone who is:A customer service superstar – you thrive on making people happy.Highly organised – you can juggle multiple bookings and deadlines with ease.Excellent communicator – you engage with customers and internal teams confidently.Tech-savvy – experience with booking systems like Ungerboeck/Momentus is a plus.Sales-oriented – able to upsell products to maximise revenue.Flexible & proactive – able to work weekends from time to time and respond to last-minute changes.A qualification in customer service, tourism, business administration, or a related field is desirable but not essential.Nga ahuatanga kei a matou: What we offerThis fantastic role enables you to work in a fun and stimulating environment, in lovely surroundings and to mix and mingle with a broad variety of people.The salary for this role is $60,000 - $65,000 (per annum, skills and experience dependant), four weeks annual leave, rising to five weeks after three years, and a range of partnership discounts and benefits; a snapshot of which can be viewed Here.Tono mo te mahi/To ApplyPlease provide a bespoke cover letter and CV.No need to add your roles in the non-mandatory fields if your CV is up to date.You need to have the right to work in NZ already.
We are unable to support visa applications for this role.Close date: Sunday 6th April at 23:59.Tataki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.Employees in receipt of salary protection and/or on the predecessor Tataki Auckland Unlimited terms and conditions of employment, please note that the salary protection and/or predecessor Auckland Unlimited terms and conditions, including relocation, apply to your current position.
Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Unlimited terms and conditions.Please note you may be required to conduct Police Vetting, MOJ and/or Drug and Alcohol testing checks if your role requires this and any other pre-employment checks required including eligibility to work in NZ, references and qualification checks if you are the preferred candidate.
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