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Hotel Experience Ambassador

1 week ago

Queenstown, New Zealand Tfe Hotels Adina Apartment Hotels Full time

Company Overview: At Tfe Hotels / Adina Apartment Hotels, we pride ourselves on delivering exceptional guest experiences. As a Night Guest Services Attendant, you will be the face of our hotel, ensuring every guest feels welcome and at home.

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About You: We're looking for a people person who thrives in a fast-paced environment. You should be passionate about delivering outstanding service, possess excellent communication skills, and be able to multitask with ease.

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Your Responsibilities:

  • Provide exceptional customer service, addressing guest inquiries and resolving any issues that may arise
  • Manage administrative tasks efficiently, including maintaining accurate records and processing transactions
  • Offer personalized recommendations and insider knowledge to enhance the guest experience
  • Collaborate with colleagues to ensure seamless operations and maintain a positive work environment

Requirements: To succeed in this role, you will need

  • Excellent communication and interpersonal skills
  • Able to work effectively in a team-oriented environment
  • Strong problem-solving and time management skills
  • Familiarity with local attractions and activities is a plus

What We Offer:

  • A competitive compensation package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our guests

About Our Team: We celebrate diversity, equity, and inclusion, fostering an environment where everyone can thrive. If you're passionate about delivering exceptional guest experiences and joining a talented team, we want to hear from you