Property Loss Manager
2 days ago
About Our Team
We are committed to building futures and protecting what matters. Our team is dedicated to delivering exceptional service to our customers, and we are seeking an experienced Claims Manager to join us.
Key Responsibilities
- Deliver Exceptional Service: Be the primary contact for property loss claims, guiding customers through policy entitlements and claims processes
- Empathetic Support: Proactively address customer needs, building trusted relationships and balancing customer and business outcomes
- Claims Management: Set strategies, collaborate with stakeholders, and manage claims costs while ensuring timely, quality outcomes
- Risk & Compliance: Identify and mitigate risks, ensuring adherence to policies, regulations, and the General Insurance Code of Practice
- Continuous Improvement: Contribute to process improvements, support team development, and ensure financial compliance with policy scope and authority limits
Requirements
- Minimum 2 years' customer service experience, with 1-3 years in general insurance (preferred)
- Knowledge of claims processes and general insurance products (preferred)
- Excellent written and verbal communication skills
- Strong problem-solving, attention to detail, and knowledge of relevant insurance legislation
- Computer literacy and ability to navigate new systems and platforms
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