Lead Customer Advocate

6 days ago


Wellington, Wellington, New Zealand Tangram Full time

Job Description:

  • Lead the Support team to deliver exceptional customer experiences and drive business growth
  • Develop and implement strategies to enhance customer retention and satisfaction
  • Collaborate with cross-functional teams to identify and address customer needs
  • Provide administrative support and guidance to team members
  • Maintain accurate records and reports to inform business decisions

Requirements:

  • Three years of senior-level customer service experience
  • Excellent communication and interpersonal skills
  • Strong organisational abilities and problem-solving skills
  • Good computer skills and knowledge of Microsoft Office
  • Ability to work autonomously and as part of a team

What We Offer:

  • Staff discounts and benefits
  • Opportunities for career development and professional growth
  • Ongoing training and development in conjunction with Toyota New Zealand
  • A friendly, supportive and fun team environment

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