Lead Customer Advocate
6 days ago
Job Description:
- Lead the Support team to deliver exceptional customer experiences and drive business growth
- Develop and implement strategies to enhance customer retention and satisfaction
- Collaborate with cross-functional teams to identify and address customer needs
- Provide administrative support and guidance to team members
- Maintain accurate records and reports to inform business decisions
Requirements:
- Three years of senior-level customer service experience
- Excellent communication and interpersonal skills
- Strong organisational abilities and problem-solving skills
- Good computer skills and knowledge of Microsoft Office
- Ability to work autonomously and as part of a team
What We Offer:
- Staff discounts and benefits
- Opportunities for career development and professional growth
- Ongoing training and development in conjunction with Toyota New Zealand
- A friendly, supportive and fun team environment
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