SaaS Renewal Account Strategist

1 week ago


Christchurch, Canterbury, New Zealand Servicenow Full time
Company Overview
Servicenow is a global market leader in innovative AI-enhanced technology, bringing value to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform empowers organizations to find smarter, faster, and better ways to work.

Job Description
We are seeking an experienced Renewal Account Manager to join our team. In this role, you will be responsible for negotiating all facets of renewal contracts, developing win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Servicenow. You will identify customer needs and demonstrate account management capabilities to guide renewal closure. Additionally, you will maintain an understanding of Servicenow licensing models to provide both sales and customer assistance in licensing discussions, monitor customer health metrics to identify risks, and develop risk mitigation strategies and guide appropriate actions with partner teams.

Required Skills and Qualifications
To be successful in this role, you must have:
  • 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
  • Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Excellent customer management skills; including sales, account management, and customer service.
  • Personal initiative to identify areas of process improvement and efficiency.

Benefits
We offer a dynamic work environment with opportunities for growth and development. As a member of our team, you will receive competitive compensation and benefits packages, as well as access to cutting-edge technology and training resources. We also prioritize work-life balance and offer flexible work arrangements to support your personal and professional goals.

Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Servicenow employees depending on the nature of their work.

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