SaaS Renewal Management Lead
1 week ago
Company Overview
At ServiceNow, we're committed to making the world work better for everyone. With our innovative AI-enhanced technology, we're transforming how organizations work, connecting people, systems, and processes to find smarter, faster, and better ways to work.
Job Description
We're seeking a skilled professional to lead our renewal efforts, focusing on negotiating contracts, developing strategic relationships, and driving customer value realization. As a key member of our team, you'll work closely with customers, identifying their needs and developing tailored solutions to meet their goals.
Responsibilities
Key responsibilities include:
- Negotiating renewal contracts to ensure maximum value for both parties.
- Developing and implementing win/win negotiation strategies to drive customer satisfaction.
- Monitoring customer health metrics to identify potential risks and opportunities.
- Collaborating with internal teams to resolve complex issues and ensure seamless customer experiences.
Requirements
To succeed in this role, you'll need:
- 5+ years of experience in renewal account management or customer success.
- Proven track record of driving customer retention and adoption.
- Advanced knowledge of contract renewal processes and best practices.
- Exceptional communication and interpersonal skills.
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