Customer Experience Director

2 weeks ago


New Plymouth, Taranaki, New Zealand Torpedo7 Fitness Ltd Full time

About Us

Torpedo7 Fitness Ltd is a community of adventure lovers dedicated to helping Kiwis make the most of their time outdoors. We're passionate about providing customers with more than just products – we deliver experiences that inspire and empower.

The Role

We're seeking a Customer Experience Director who can drive sales, lead a high-performing team, and provide outstanding customer service. As our ideal candidate, you'll have a genuine love for the outdoors, excellent communication skills, and the ability to build rapport easily.

Key Responsibilities

  • Inspire and motivate your team to achieve sales targets and deliver exceptional customer service
  • Work closely with the Regional Manager to set and smash store sales targets
  • Create legendary customer experiences by fostering a welcoming environment and ensuring every customer walks away impressed
  • Operate the store efficiently, managing tasks, and maintaining a positive attitude even during busy or challenging periods

Requirements

To succeed in this role, you'll need:

  • Proven experience managing a retail store and leading a sales team
  • A genuine love for the outdoors and a passion for helping customers find the perfect gear for their adventures
  • Excellent communication skills and the ability to handle customer queries and feedback with a customer-first approach
  • The ability to build rapport easily and keep things positive, even when the pressure is on
  • Physical stamina – this is a hands-on role, and you'll be on your feet, managing tasks throughout your shift


  • New Plymouth, Taranaki, New Zealand Bunnings Warehouse Full time

    Job DescriptionBunnings Warehouse is seeking a skilled and experienced leader to join our team as an Assistant Store Manager. This is a fantastic opportunity to lead a high-performing team and drive sales growth through exceptional customer service and visual merchandising.Key AccountabilitiesLead the day-to-day store operations and drive sales...


  • New Plymouth, Taranaki, New Zealand Briscoe Group Limited Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for delivering exceptional customer service, maintaining high standards of customer satisfaction, and contributing to the overall success of our business.Key Responsibilities:Provide...


  • New Plymouth, Taranaki, New Zealand People Passion Full time

    Job SummaryWe are seeking a Customer Experience Coordinator to join our New Plymouth showroom team.In this role, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.You will work closely with our sales team to identify customer needs and provide tailored solutions.Key ResponsibilitiesDevelop...


  • New Plymouth, Taranaki, New Zealand Theironslawfirm Full time

    Company Overview:Taking Shape is a leading retailer in Australia and New Zealand, renowned for its innovative approach to creating memorable customer experiences. Our purpose is to curate unique and fabulous fashion while providing exceptional service to our customers.Job Description:We are seeking an experienced Sales Stylist to provide personalized service...


  • New Plymouth, Taranaki, New Zealand Torpedo7 Fitness Ltd Full time

    We are seeking a Customer Experience Ambassador to join our team at Torpedo7's New Plymouth Store. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and contributing to the overall success of the store.The successful candidate will have a genuine passion for the outdoors and excellent communication...

  • Project Director

    2 weeks ago


    New Plymouth, Taranaki, New Zealand Power Co Full time

    We are seeking an experienced Project Director to lead and deliver key capital projects, ensuring project excellence in every step of the process.About the roleAs a Project Director, you will oversee the entire project lifecycle, from concept to completion and commissioning. Your responsibilities will include verifying project scopes, overseeing detailed...


  • New Plymouth, Taranaki, New Zealand Farmers Trading Company Ltd Part time

    About This Role\This is a key role that focuses on delivering exceptional customer service and ensuring a positive shopping experience for our customers. As a Sales and Service Assistant, you will be responsible for welcoming customers, offering assistance, and maintaining a high level of product knowledge.\Your Key Tasks\\Provide friendly and helpful...


  • New Plymouth, Taranaki, New Zealand Homes Full time

    Homes values its customers and strives to provide exceptional dining experiences. As a Restaurant Supervisor, you will play a key role in achieving this goal.About the RoleWork closely with the Restaurant Manager and Owner/Director to develop business strategies;Supervise staff scheduling and rostering, and support employee development;Maintain quality...


  • New Plymouth, Taranaki, New Zealand Alter Global Full time

    About the RoleWe're seeking a skilled Customer Experience Ambassador to join our team. This individual will be responsible for fostering strong relationships with our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesNurture and expand customer revenue by adding value in every interactionSUPPORT CUSTOMERS IN ONBOARDING AND TRAINING OF...


  • New Plymouth, Taranaki, New Zealand Torpedo7 Fitness Ltd Full time

    Are you passionate about the outdoors and providing legendary customer experiences? Look no further! At Torpedo7 Fitness Ltd, we're dedicated to inspiring Kiwis to get outside and enjoy nature. As a Sales Assistant, you'll play a key role in delivering exceptional customer experiences and driving sales growth.About the TeamOur team is made up of outdoor...


  • New Plymouth, Taranaki, New Zealand Tankjuice Full time

    Are you ready to blend your passion for customer service with a healthy dose of fun?We're seeking a customer experience coordinator to join our team in New Plymouth.The ideal candidate will have:Eligibility to work in NZ.Availability to work during the day between Thursday (till 8:30pm), Saturday and Sunday, or Friday, Saturday and Sunday. Approx 10-15 hours...


  • New Plymouth, Taranaki, New Zealand Pascoes Full time

    **Company Overview:** At Pascoes, we value our employees and strive to provide a supportive and inclusive work environment. Our team is passionate about delivering an outstanding shopping experience for our customers and committed to exceeding their expectations.**The Role:** We are seeking a highly motivated and customer-focused Sales Assistant to join our...


  • New Plymouth, Taranaki, New Zealand Accent Group Full time

    We are seeking a Customer Experience Representative to provide exceptional customer service in our New Plymouth store. As a key member of our retail team, you will work closely with colleagues to achieve sales and KPI targets.About the Role:Deliver outstanding customer experiences through excellent communication and product knowledgeContribute to achieving...


  • New Plymouth, Taranaki, New Zealand Tsb Bank Full time

    At TSB, we're on a mission to make banking easier for our customers. As a Customer Service Representative, you'll be part of a dedicated team that provides exceptional support to our clients.We've got locations across the country, offering various types of flexible and remote working options. Whether you're looking for a role in banking or something else,...


  • New Plymouth, Taranaki, New Zealand This is an IT support group Full time

    We are seeking a highly motivated and organized Assistant Store Manager to join our team at Bunnings. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team's skills. This is an excellent opportunity to take on new challenges and develop your career in...


  • New Plymouth, Taranaki, New Zealand Briscoe Group Limited Full time

    Career Development Opportunities:We believe in investing in our people, offering ongoing training and development opportunities to help you grow and succeed in your career.What We Offer:Ongoing training and development opportunities, including coaching, mentoring, and leadership programsA competitive salary and benefits package, including discounted health...


  • New Plymouth, Taranaki, New Zealand Homes Full time

    About UsWe are a vibrant and passionate team dedicated to empowering individuals across New Zealand to live a healthy lifestyle. Our mission is to deliver exceptional customer experiences through our refreshing products and welcoming stores.


  • New Plymouth, Taranaki, New Zealand Chesters Plumbing Full time

    About Chesters Plumbing and Bathroom CentreEstablished in 1973, Chesters remains a privately owned New Zealand company with a reputation for providing top-notch services and products to the plumbing market. With 24 branches nationwide, we pride ourselves on delivering exceptional customer experiences.Key ResponsibilitiesThis exciting role requires a highly...


  • New Plymouth, Taranaki, New Zealand Montezuma Winery Llc Part time

    About Our Team">We're a fun and passionate team who are dedicated to making the world a happier place through the love of pets. As part of our busy New Plymouth store, you'll enjoy working with a close-knit team and having easy access to public transport.Your Job DescriptionYou'll provide specialist nutrition advice, suggest educational toys, and fulfill...


  • New Plymouth, Taranaki, New Zealand QJumpers Recruitment Services Full time

    Job DescriptionThe Customer Specialist serves as the primary point of contact for our clients, responsible for conveying important messages and engaging in meaningful conversations that inform and connect with them.This role encompasses cross-functional responsibilities aimed at delivering exceptional service to our TSB clients.Main duties include delivering...