Customer Experience Director
2 weeks ago
About Us
Torpedo7 Fitness Ltd is a community of adventure lovers dedicated to helping Kiwis make the most of their time outdoors. We're passionate about providing customers with more than just products – we deliver experiences that inspire and empower.
The Role
We're seeking a Customer Experience Director who can drive sales, lead a high-performing team, and provide outstanding customer service. As our ideal candidate, you'll have a genuine love for the outdoors, excellent communication skills, and the ability to build rapport easily.
Key Responsibilities
- Inspire and motivate your team to achieve sales targets and deliver exceptional customer service
- Work closely with the Regional Manager to set and smash store sales targets
- Create legendary customer experiences by fostering a welcoming environment and ensuring every customer walks away impressed
- Operate the store efficiently, managing tasks, and maintaining a positive attitude even during busy or challenging periods
Requirements
To succeed in this role, you'll need:
- Proven experience managing a retail store and leading a sales team
- A genuine love for the outdoors and a passion for helping customers find the perfect gear for their adventures
- Excellent communication skills and the ability to handle customer queries and feedback with a customer-first approach
- The ability to build rapport easily and keep things positive, even when the pressure is on
- Physical stamina – this is a hands-on role, and you'll be on your feet, managing tasks throughout your shift
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