Sales and Service Excellence Manager

4 days ago


Palmerston North, Manawatu-Wanganui, New Zealand Skechers AustraliaNew Zealand Full time

We are seeking a Customer Experience Director to lead our retail stores in delivering exceptional customer experiences. As a highly experienced retail professional, you will have a proven track record in driving sales growth, improving customer satisfaction, and fostering a positive store culture.

Your responsibilities will include leading the team to achieve sales targets, implementing strategies to enhance customer engagement, and maintaining high store standards. You will also be responsible for analyzing sales data to identify trends and opportunities for growth, and developing plans to address areas for improvement.

To be successful in this role, you will need extensive experience in retail management, preferably in a similar role at Skechers or another footwear company. Strong leadership skills, excellent communication abilities, and the ability to work effectively in a fast-paced environment are essential. Additionally, you must be passionate about delivering exceptional customer service and promoting a positive store environment.

Benefits
  • Leadership Development: Training & development to grow your career.
  • Future Leaders Program: Opportunity to join the yearly global conferences, awards nights and much more.
  • Employee Benefits: Access to our program which includes discounted Gym Memberships & Health Insurance packages.
  • Work-Life Balance: Tuesday - Saturday roster – two consecutive days off in a row to maintain a healthy work-life balance.
  • Career Advancement Opportunities: Opportunities to advance your career within the company.


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