Service Excellence in Hospital Catering

4 days ago


Palmerston North, Manawatu-Wanganui, New Zealand Compass Group New Zealand Full time
About the Role

We are seeking a highly motivated and organised individual to fill the position of Service Excellence in Hospital Catering for a fixed-term period.

This role offers a unique opportunity for someone who enjoys working in a dynamic environment and has strong leadership skills.

Key Responsibilities:

  • Establish effective communication links between internal support functions, clients, and customers;
  • Achieve increases in customer satisfaction levels or increased patronage where standards and brands are applied;
  • Support the Foodservice Manager with the management of day-to-day operations of all Food Services within the hospital;
  • Preside over food service employees, including cooks and menu processors;
  • Assist Food Service Manager to achieve target profits, prevent shrinkage, labour costs, and ensure budgeted costs are not exceeded;
  • Regularly review service standards to ensure an effective flow of service;
  • Ensure all systems and procedures with regard to Health and Safety and Food Safety are maintained at all times throughout the year.
Requirements and Qualifications
  • A Dietitian with practical experience or a qualification in Human Nutrition or a related field;
  • A team player able to work autonomously;
  • Previous experience in a catering environment;
  • Flexible approach and attitude;
  • Good communication skills and hard-working;
  • A NZQA food service qualification would be a distinct advantage;
  • Possess knowledge of dietary requirements in a healthcare context and HACCP;
  • Experience in managing systems such as SafeFoodPro or Electronic Menu Management systems is desirable.
About Us
  • We are a leading provider of food and support services across multiple industries;
  • We specialise in delivering exceptional customer experiences;
  • We are committed to excellence and innovation;
  • We value respect, growth, and teamwork;
  • We offer opportunities for career progression and professional development.


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