Data-Driven Business Partner

6 days ago


Auckland, Auckland, New Zealand Rockgas Full time

About This Role

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This is a unique opportunity to join our Customer team as a Senior Performance & Process Analyst. You'll play a crucial role in driving customer satisfaction, loyalty, and business performance by analysing and improving customer-related processes and data.

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You'll be responsible for:

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  • Analysing customer metrics to identify opportunities for improvement\
  • Providing insights and recommendations to improve customer interactions, our outsource partner, and internal operational workflows\
  • Collaborating with cross-functional teams to implement changes and drive customer success\
  • Developing and maintaining effective relationships with stakeholders to ensure seamless communication and project delivery\
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Key Requirements

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To succeed in this role, you'll need:

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  • A relevant tertiary qualification in a business, commerce or an operations related discipline\
  • Proven experience improving customer satisfaction, experience and performance through customer-driven strategies and building tools from scratch\
  • Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation\
  • A proven passion for customers being at the heart of what you do\
  • Unique ability to explain data, insights and improvements to all levels of the business\
  • Strong experience with customer software, systems/ tools and CX analytics\
  • Exceptional relationship management, change management and influencing skills with the ability to work effectively across teams\
  • Previous experience in the B2C/retail and within commercial environments would be advantageous\


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