Data-Driven Business Partner
6 days ago
About This Role
\This is a unique opportunity to join our Customer team as a Senior Performance & Process Analyst. You'll play a crucial role in driving customer satisfaction, loyalty, and business performance by analysing and improving customer-related processes and data.
\You'll be responsible for:
\- \
- Analysing customer metrics to identify opportunities for improvement\
- Providing insights and recommendations to improve customer interactions, our outsource partner, and internal operational workflows\
- Collaborating with cross-functional teams to implement changes and drive customer success\
- Developing and maintaining effective relationships with stakeholders to ensure seamless communication and project delivery\
- \
Key Requirements
\To succeed in this role, you'll need:
\- \
- A relevant tertiary qualification in a business, commerce or an operations related discipline\
- Proven experience improving customer satisfaction, experience and performance through customer-driven strategies and building tools from scratch\
- Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation\
- A proven passion for customers being at the heart of what you do\
- Unique ability to explain data, insights and improvements to all levels of the business\
- Strong experience with customer software, systems/ tools and CX analytics\
- Exceptional relationship management, change management and influencing skills with the ability to work effectively across teams\
- Previous experience in the B2C/retail and within commercial environments would be advantageous\
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