Revenue Operations Coordinator

3 days ago


Queenstown, New Zealand Momentus Hotel Alexandra Full time

Job Overview

Momentus Hotel Alexandra is seeking an experienced professional to join our revenue team as an Assistant Revenue Manager. In this role, you will be responsible for assisting the Reservations Sales Manager in directing and supervising the activities of the Reservation section.

Key Responsibilities:

  • Manage, lead, direct, and train Reservations Sales Officers and Executives in daily, weekly, and monthly operational tasks that support hotel sales and operational needs.
  • Ensure maximum room utilization by monitoring room allotments.
  • Handle all correspondence promptly and prepare statistical data when required.
  • Efficiently handle guest complaints and follow-up.
  • Serve as a proactive liaison between operational departments and reservations staff.
  • Ensure accurate coding of reservations in Opera to appropriate market segments and seek Director of Revenue Management's approval if rates are not within guidelines.

Requirements:

  • At least one year of prior experience in a similar capacity.
  • Team player with excellent communication skills.
  • Familiarity with Opera Cloud is an added advantage.


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