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Customer Experience Director

7 days ago

Auckland, Auckland, New Zealand Retailworld Resourcing Pty Ltd. Full time

Company Overview
We are a renowned luxury brand that prides ourselves on fostering a warm, family-oriented culture where individuality is celebrated within our high standards.
We focus on delivering exceptional service and building lasting, personal relationships with our discerning customers.

Job Description
We are seeking a dynamic, hands-on leader to join our boutique in Newmarket and contribute to our ongoing success.

Key Responsibilities
As Assistant Boutique Manager, you will be responsible for:
- Overseeing and managing daily sales activities
- Driving customer relationship management (CRM) activities
- Leading by example, inspiring your team
- Mentoring and training team members
- Maintaining the brand's visual merchandising standards
- Managing store operations

Required Skills and Qualifications
We are looking for a calm, mature, and empathetic individual who embodies luxury brand values and builds strong, lasting customer relationships. You must have a passion for quality and luxury products, with an interest in tailoring and bespoke fashion.