Scheduling Coordinator

3 days ago


Tauranga, Bay of Plenty, New Zealand NHOMS MassOMS PLLC Full time

The NHOMS | MassOMS team is seeking a highly organized and compassionate Patient Scheduler to play a vital role in the seamless coordination of patient appointments and effective clinic operations.

This key position requires exceptional organizational skills, attention to detail, and a professional approach to patient communication. The successful candidate will be responsible for managing scheduling processes, verifying patient information, and collaborating with team members to optimize clinic efficiency.

Responsibilities:

  • Schedule, reschedule, and confirm patient appointments, ensuring optimal use of provider time and treatment room availability.
  • Serve as the primary point of contact for patient inquiries, providing clear and empathetic communication about scheduling.
  • Make outbound calls to assist patients with scheduling consultations, procedures, and follow-up appointments, while managing cancellations and rescheduling as needed.
  • Verify patient information, insurance details, and maintain accurate records in Open Dental.
  • Collaborate with referring doctors and clinical staff to ensure accurate scheduling.

Requirements:

  • High school diploma or equivalent.
  • At least 1 year of experience in medical or dental office scheduling, call center, or customer service required.
  • Familiarity with scheduling software like Open Dental or similar patient charting system.
  • Strong verbal and written communication skills, with a professional and compassionate phone demeanor.
  • Excellent organizational and multitasking abilities, with a focus on accuracy and efficiency.
  • Ability to thrive in a fast-paced, dynamic healthcare environment.

We Offer:

  • Competitive hourly rate: $20.00-$25.00.
  • Comprehensive medical, dental, and vision insurance.
  • Paid vacation and sick time.
  • Access to 401(k) plans, including Safe Harbor match.
  • Eligibility for discretionary quarterly bonuses.
  • Discounts on oral surgery services for employees and their families.
  • Referral bonus eligibility.


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