Scheduling Coordinator
3 days ago
The NHOMS | MassOMS team is seeking a highly organized and compassionate Patient Scheduler to play a vital role in the seamless coordination of patient appointments and effective clinic operations.
This key position requires exceptional organizational skills, attention to detail, and a professional approach to patient communication. The successful candidate will be responsible for managing scheduling processes, verifying patient information, and collaborating with team members to optimize clinic efficiency.
Responsibilities:
- Schedule, reschedule, and confirm patient appointments, ensuring optimal use of provider time and treatment room availability.
- Serve as the primary point of contact for patient inquiries, providing clear and empathetic communication about scheduling.
- Make outbound calls to assist patients with scheduling consultations, procedures, and follow-up appointments, while managing cancellations and rescheduling as needed.
- Verify patient information, insurance details, and maintain accurate records in Open Dental.
- Collaborate with referring doctors and clinical staff to ensure accurate scheduling.
Requirements:
- High school diploma or equivalent.
- At least 1 year of experience in medical or dental office scheduling, call center, or customer service required.
- Familiarity with scheduling software like Open Dental or similar patient charting system.
- Strong verbal and written communication skills, with a professional and compassionate phone demeanor.
- Excellent organizational and multitasking abilities, with a focus on accuracy and efficiency.
- Ability to thrive in a fast-paced, dynamic healthcare environment.
We Offer:
- Competitive hourly rate: $20.00-$25.00.
- Comprehensive medical, dental, and vision insurance.
- Paid vacation and sick time.
- Access to 401(k) plans, including Safe Harbor match.
- Eligibility for discretionary quarterly bonuses.
- Discounts on oral surgery services for employees and their families.
- Referral bonus eligibility.
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