Tenancy Services Advisor

4 days ago


Tauranga, Bay of Plenty, New Zealand New Zealand Government Full time

**The Role**

We are seeking a highly motivated and experienced individual to join our team as a Tenancy Services Advisor. In this role, you will work closely with our customers to understand their tenancy needs and provide tailored advice to ensure they achieve stability in their lives.

As part of our Tenancy Services teams, you will build relationships with customers and their whānau, working together to meet their housing and wellbeing needs. You will be skilled at de-escalating emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.

**Key Responsibilities**

  • Work directly with customers to understand their tenancy needs and provide tailored advice
  • Build relationships with customers and their whānau to ensure their housing and wellbeing needs are met
  • De-escalate emotional situations and conversations, using problem-solving skills to understand customer issues
  • Collaborate with internal stakeholders to ensure effective service delivery

**Requirements**

  • Excellent communication and interpersonal skills
  • Ability to work effectively with people from diverse backgrounds
  • Comfortable working in a fast-paced environment, prioritizing tasks and managing time effectively
  • Degree or diploma in a relevant field (e.g. social work, psychology, etc.)
  • Experience working in a customer-facing role, preferably in the housing sector


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