Housing Support Lead

4 days ago


Tauranga, Bay of Plenty, New Zealand New Zealand Government Full time

Empowering Customers, Enriching Lives

We are seeking a results-driven professional to join our team as a Housing Support Lead in Rotorua. As a key member of our Housing Support teams, you will play a crucial role in ensuring customers receive the support they need to thrive.

About the Role

  • You will work directly with customers and their families to build relationships and understand their housing and wellbeing needs.
  • Supporting customers with complex needs, including rent arrears and debt collection/recovery.
  • Collaborating with internal stakeholders to provide tailored support and services.
  • Using technical skills to navigate internal systems and tools.

Key Requirements

  • Experience in tenancy, emergency, or social housing space preferred.
  • Knowledge of Residential Tenancy Act an added advantage.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing career development and study opportunities.
  • Insurance benefits, including medical, income protection, and trauma/life.
  • 5 weeks annual leave.


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