Technical Resolution Expert

7 days ago


Auckland, Auckland, New Zealand Vodafone New Zealand Limited Full time

Vodafone New Zealand Limited is seeking a Service Delivery Champion to join our Frontline contact centre team, driving excellence in customer service and technical expertise.

Job Description:
  • You will be responsible for delivering high-quality customer experiences, resolving service/technical issues, and ensuring that customer expectations are met.
  • Active listening and problem-solving skills are essential, along with the ability to engage with experts within the team to resolve complex issues.
  • As a Service Delivery Champion, you will own the customer relationship and communications, identifying and implementing effective solutions to meet customer needs.
  • You will also contribute to knowledge sharing and learning across the team to improve call resolution rates.
Key Responsibilities:
  • Manage multiple customers and cases, prioritising tasks to meet deadlines and deliver exceptional results.
  • Develop and maintain a deep understanding of technical products and services, staying up-to-date with new technologies and innovations.
  • Foster strong relationships with customers, colleagues, and partners, promoting a culture of collaboration and mutual support.
  • Participate in ongoing learning and development opportunities, enhancing your skills and knowledge to drive success in your role.
What You'll Bring:
  • A customer-obsessed mindset, driven by a passion for delivering exceptional experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A logical and analytical approach, combined with creative problem-solving skills to address complex challenges.
  • Adaptability, flexibility, and a willingness to learn and grow, with a focus on continuous improvement.


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