Service Management Professional
6 days ago
Service Management Professional
We are seeking an experienced Service Management Professional to join our team. As a key member of our Service Desk, you will be responsible for managing the delivery of ICT services to our customers.
Your Key Responsibilities
You will work closely with our specialist practices to deliver ICT services, ensuring successful outcomes and great experiences for our customers. You will oversee the delivery of our support services, improving operational processes, issue diagnosis, and incident/problem resolutions.
Requirements
To be successful in this role, you will need:
- 5+ years of experience in Service Delivery or related ICT roles
- Accreditation in ITIL or other modern service management processes
- A strong customer service ethos supported by clear and effective communication skills
About Us
We are Theta (NZ), a highly regarded technology company that values diversity, inclusivity, and creativity. Our team is committed to delivering excellent service experiences and striving for excellence in all aspects of our business.
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