Technical Project Coordinator

5 days ago


Wellington, Wellington, New Zealand Silverbear Ltd. Full time

Company Overview

Silverbear Ltd. is a leading provider of cutting-edge POS solutions and integrated payment systems, helping businesses in retail and hospitality operate more efficiently.

Job Description

We are seeking a highly organized Technical Project Consultant to play a crucial role in software implementation, training, and project coordination, ensuring seamless delivery for our customers.

Your Responsibilities

  • Assist in delivering and deploying Swan and Epos Bureau products, as well as related software such as Customer Ordering App, FUSE, Swan Mobile, TRIMSm, Omnisend, BalancePay, and Cymba.
  • Support project managers in planning, coordinating, and managing software implementations and customer training sessions.
  • Deliver engaging training sessions and consultations, helping customers make the most of our software.
  • Work closely with internal and external teams to ensure smooth project execution and high customer satisfaction.
  • Identify potential risks and communicate them to the project team in a timely manner.
  • Assist customers with data setup, software installations, and system configurations based on their business needs.

What We're Looking For

  • Organizational Excellence: Strong time management and prioritization skills to keep projects on track.
  • Communication Skills: Exceptional verbal and written communication to engage with both technical and non-technical stakeholders.
  • Technical Understanding: Ability to grasp software solutions and translate customer needs into effective implementations.
  • Cross-Functional Teamwork: Experience working with cross-functional teams and delivering on customer requirements.
  • Problem-Solving Mindset: Analytical and practical skills to resolve challenges efficiently.
  • Attention to Detail: Ensuring accuracy in software setup, training documentation, and project execution.


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