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Financial Wellbeing Advisor

1 week ago

Wellington, Wellington, New Zealand ANZ Full time

About The Opportunity

This 12-month secondment role offers a unique chance to gain experience and develop your skills as a Customer Protection Officer. You'll work in a collaborative team environment, supporting customers, colleagues, and third parties with their banking needs.

Your Key Responsibilities

  1. Respond to customer inquiries and requests for assistance.
  2. Collaborate with colleagues to achieve shared objectives.
  3. Investigate and resolve issues to ensure high-quality outputs.
  4. Manage processes and procedures across CSS teams and other departments.
  5. Learn workflow management tools and enter data accurately.
  6. Minimise risk through personal work practices.
  7. Contribute positively to a collaborative team environment.

What We're Seeking

We're looking for someone with excellent communication, problem-solving, and time management skills. A growth mindset, attention to detail, and ability to multitask will also help you excel in this position.