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Senior Business Solutions Manager

2 weeks ago

Auckland, Auckland, New Zealand Tin Soldier Full time

About Tin Soldier

Tin Soldier is a leading ecommerce design and development agency based in Auckland, with a proven track record of delivering innovative solutions to top NZ brands.

With a focus on making business growth easy, we provide complementary services and proactive ongoing support to our clients.

The Role

We're seeking a Senior Delivery Lead who can drive ecommerce growth, build strong relationships with clients and deliver exceptional results.

This role offers a unique opportunity to take charge and make decisions in a trusted environment, while working closely with our delivery team and strategic partners.

Key Responsibilities

  • Develop and implement ecommerce strategies that drive revenue growth and improve client engagement.
  • Oversee all client engagements, ensuring timely and successful delivery of large-scale projects and ongoing support services.
  • Identify opportunities to deepen client relationships through innovative solutions and crafted strategies.
  • Collaborate with our delivery team to deliver exceptional results and maintain high client satisfaction.
  • Manage client escalations and negotiations with professionalism and tact.
  • BUILD long-term relationships with clients, driving up-sell, cross-sell and services renewal business.
  • Stay ahead of industry trends, identifying risks and mitigating them proactively.
  • Work closely with our strategic partners to deliver ongoing value to clients.
  • Stay updated on platform updates, new features and roadmap items, leading conversations on technology adoption and innovation.
  • Mentor junior team members, fostering a culture of collaboration and knowledge sharing.

Benefits

We offer a competitive salary package, regular team and partner events, ongoing training and courses, and opportunities for growth and development.