Technical Support Engineer

6 days ago


Auckland, Auckland, New Zealand Provoke Solutions Full time
About the Role
We are looking for an experienced System Engineer to join our team. In this role, you will be responsible for providing technical support to internal and external clients, administering network servers, services, user accounts, and related objects and data. You will also implement and monitor network security and alerts, deliver infrastructure & cloud services, and support internal and external customers.

Responsibilities
  • Solve problems and work through complex technical issues and situations.
  • Leveraging expertise in relevant technologies from internal stakeholders.
  • Producing or updating technical design documentation.
  • Work with the Engagement Managed Services team to understand each client's contractual agreements (including SLAs) and manage ongoing support and maintenance.


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