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Customer Outcome Manager

2 weeks ago

Auckland, Auckland, New Zealand Asb Bank Full time

ASB Bank is grounded in our values (caring, integrity, passion, courage and united). They guide our day-to-day interactions with our team, customers and community. The Financial Services Specialist plays a crucial role in upholding these values by delivering exceptional customer experiences and financial outcomes.

Key responsibilities include:

  • Managing customer cases with a focus on delivering the best possible financial outcomes for both our clients and the bank
  • Providing tailored solutions that achieve the best financial outcomes for customers
  • Ensuring adherence to all ASB policies, procedures, and compliance standards

To excel in this role, you'll need:

  • Proven ability to make quality decisions, ensuring the best possible outcome for all parties
  • Strong problem-solving and negotiation skills with a focus on delivering exceptional customer service
  • Excellent communication skills, both written and verbal

We have a wide range of market leading benefits, including health insurance, banking benefits, and opportunities for professional growth and development.