Clinical Support Officer

4 days ago


Auckland, Auckland, New Zealand Cddft Full time
Job Description

We are seeking an experienced Clinical Support Officer to join our team at Cddft. As a key member of the ward staff, you will provide administrative support to clinical teams, ensuring the smooth operation of the ward area.

About the Role

You will be responsible for answering phone calls, updating patient records, and providing up-to-date information to nursing staff. Excellent communication skills and IT proficiency are essential for this role.

Main Responsibilities
  • Answering phone calls and responding to patient queries
  • Updating confidential patient records and maintaining accurate filing systems
  • Ensuring nursing staff have access to up-to-date patient information
  • Contacting patients by phone to update them on appointments or family members being discharged
Requirements
  • GCSE standard or equivalent experience
  • Customer service/NVQ level 2 in admin or equivalent
  • Customer service experience or office duties
  • Experience in clerical work within healthcare


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