Energy Efficiency Specialist

2 days ago


Hamilton, Waikato, New Zealand Yü Group Full time

About the Job

We are seeking a highly skilled and organized Smart Metering Advisor to join our team. As a key member of our operations department, you will play a crucial role in ensuring an excellent standard of service is provided and maintained to our customers.

Main Responsibilities:

  1. Ensure that all smart metering queries and workstreams are dealt with within agreed Service Level Agreements (SLAs).
  2. Build strong relationships with other teams across the business, both internally and with external clients.
  3. Maintain continuity by documenting and communicating required actions to management, identifying irregularities in processes, and shaping continuing needs.
  4. Liaise with non-customer and customer-facing teams to handle complex enquiries and resolve the enquiry with/for the customer.
  5. Ensure business processes are robust.
  6. Provide solutions to a broad range of written and verbal enquiries raised by customers.
  7. Ensure that all customer queries are managed, resolved, and closed within agreed timescales.

About the Team

We are a dynamic and collaborative team that values passion, motivation, and a 'can-do' attitude. Our company is growing rapidly, and we're looking for talented individuals like you to help us achieve our goals.

Your Skills and Qualifications

  • You should have experience within the energy industry, although this is not essential.
  • You should be able to demonstrate curiosity and a desire to learn, improve, and innovate.
  • Knowledge of working with smart meters previously would be advantageous, but not essential.
  • You should have a willingness to learn and the desire to gain knowledge and skills to enhance your work performance and achieve professional growth.
  • You should be a great communicator with first-rate communication and interpersonal skills.
  • You should be able to organize your workload and plan ahead.
  • You should have good verbal and numerical skills.
  • You should be ambitious and have a 'can-do' attitude.
  • You should be analytical and naturally curious, requiring a high standard of accuracy and immaculate attention to detail.
  • You should be motivated and enjoy working closely with a team to help them develop.

Benefits

We offer a comprehensive package of benefits to our employees, including 24 days annual leave + bank holidays, holiday buy, employee assistance programme, annual salary review, learning and development opportunities, enhanced paternity, maternity, and adoption policies, Yü made a difference awards, three days additional annual leave if you get married/civil partnership, appointment allowance, long service recognition, refer a friend payment, company sick pay (subject to length of service), new modern facilities, death in service and critical illness cover, plus many more.



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