Energy Efficiency Specialist
2 days ago
About the Job
We are seeking a highly skilled and organized Smart Metering Advisor to join our team. As a key member of our operations department, you will play a crucial role in ensuring an excellent standard of service is provided and maintained to our customers.
Main Responsibilities:
- Ensure that all smart metering queries and workstreams are dealt with within agreed Service Level Agreements (SLAs).
- Build strong relationships with other teams across the business, both internally and with external clients.
- Maintain continuity by documenting and communicating required actions to management, identifying irregularities in processes, and shaping continuing needs.
- Liaise with non-customer and customer-facing teams to handle complex enquiries and resolve the enquiry with/for the customer.
- Ensure business processes are robust.
- Provide solutions to a broad range of written and verbal enquiries raised by customers.
- Ensure that all customer queries are managed, resolved, and closed within agreed timescales.
About the Team
We are a dynamic and collaborative team that values passion, motivation, and a 'can-do' attitude. Our company is growing rapidly, and we're looking for talented individuals like you to help us achieve our goals.
Your Skills and Qualifications
- You should have experience within the energy industry, although this is not essential.
- You should be able to demonstrate curiosity and a desire to learn, improve, and innovate.
- Knowledge of working with smart meters previously would be advantageous, but not essential.
- You should have a willingness to learn and the desire to gain knowledge and skills to enhance your work performance and achieve professional growth.
- You should be a great communicator with first-rate communication and interpersonal skills.
- You should be able to organize your workload and plan ahead.
- You should have good verbal and numerical skills.
- You should be ambitious and have a 'can-do' attitude.
- You should be analytical and naturally curious, requiring a high standard of accuracy and immaculate attention to detail.
- You should be motivated and enjoy working closely with a team to help them develop.
Benefits
We offer a comprehensive package of benefits to our employees, including 24 days annual leave + bank holidays, holiday buy, employee assistance programme, annual salary review, learning and development opportunities, enhanced paternity, maternity, and adoption policies, Yü made a difference awards, three days additional annual leave if you get married/civil partnership, appointment allowance, long service recognition, refer a friend payment, company sick pay (subject to length of service), new modern facilities, death in service and critical illness cover, plus many more.
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