Museum Frontline Supervisor

4 days ago


Auckland, Auckland, New Zealand Auckland Council Full time

About the Role:

The Auckland Council is seeking a skilled and experienced customer-focused Front of House Team Leader to lead and inspire our front-of-house team at the New Zealand Maritime Museum. As a proactive leader, you will be responsible for enhancing our visitor experience with outstanding service and Manaakitanga (hospitality).

Key Responsibilities:

  • Manage day-to-day operations of the front-of-house team.
  • Oversee a team of Museum Assistants and ensure every visitor enjoys a memorable museum experience.
  • Liaise with other departments to ensure seamless operations.
  • Develop and implement strategies to improve customer service and overall visitor experience.

Requirements:

  • A passionate leader with 3+ years' experience in a front-of-house role within the hospitality or visitor attraction sectors, ideally with management experience.
  • Strong customer service and leadership skills, including staff development and performance management.
  • Experience with booking systems and familiarity with MS Office (Word and Excel).
  • Eligible to work in New Zealand.

About Us:

The Auckland Council values diversity and inclusion and is committed to providing a working environment that embraces and values these principles. We are an equal opportunity employer and welcome applications from all qualified candidates.



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