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Call Centre Operator
2 weeks ago
Location: Wellington Regional Hospital and Hutt HospitalContract: 12 months fixed-term, full-timeHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders.
Through integration and collaboration, we are building a health system underpinned by partnership, equity, sustainability, whanau-centred care, and excellence.About the RoleThe Call Centre is one of the hubs located within the Patient Administration Service (PAS).
As a Call Centre Operator, you will be the first point of contact for all callers to the hospital, whether internal or external.The Call Centre Operators manage all incoming calls, patient enquiries, paging, 777, duress alarms, Doctors rosters, swipe cards and technical enquiries.
They form an integral part of the wider Patient Administration Services and work closely with clinical and non-clinical staff in all areas to ensure the patient experience exceeds expectations, undertaking various other administration tasks that support to organise day to day activities.About the TeamOur team is one of diversity, fun, multi-cultural and hard working.
We pride ourselves on the focus of being part of the Patient Journey where two days are never the same.
We are multi-skilled which makes the diversity of our team unique.
Our Call Centre is part of the wider Outpatient Administration Teams.Our team also provides quality, customer-focused telephone service to external and internal customers, patients, and relatives.
We also work closely with Emergency Management to manage communication and coordination during emergencies.
We operate on a rostered and rotating basis covering 24 hours, 7 days per week across both sites Wellington and Hutt Valley.About youCan commit to 8 weeks full-time training covering 24/7 shiftsPrevious experience in a call centre environment with 24/7 cover rostering and rotatingAbility to take ownership, accountability, and responsibility for the roleAbility to maintain patient and office confidentiality in line with the Privacy ActGood computer skills along with excellent verbal and written communicationCustomer-focused attitudeAble to multitask and work in a fast-paced environmentWorking at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.
Our people are at the heart of everything we do.
Health New Zealand is committed to being a good employer and honouring our equal employment opportunity obligations.
We embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, and disabilities.
A workforce that is diverse and inclusive means that we are better positioned to understand and service our community.
We are a pro-equity health organisation, with a particular focus on Maori, Pacific Peoples, and the Disability Community.How to ApplyTo apply please click 'apply now'.
All applications must be submitted through our online careers portal by 22nd April.
If you have any questions about the role, please contact ****** will review applications as received and may proceed with the recruitment process before the closing date of this advertisement.Job detailsJob Reference: SS046-25Location: North Island - Wellington - Hutt Valley, North Island - Wellington - Wellington CentralJob type: CasualExpertise: Non-clinical - Administration
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