Customer Service Representative
2 days ago
**Company Overview:**
Vodafone New Zealand Limited is dedicated to helping create a better-connected Aotearoa. We're committed to investing in simpler and better products and services that make a difference for New Zealanders.
We Value:
- Heart - showing up as our best selves in every situation
- Grit - delivering a radically better world for our customers
- Freedom - shaping the future, creating a more progressive, inclusive Aotearoa
**Job Description:**
We are seeking an exceptional Retail Agent to join our team at The Crossing Store in Tauranga. As a Customer Champion, you'll be responsible for ensuring our customers' needs are met from offering advice through to providing suitable solutions.
Your key responsibilities will include:
- Delivering Exceptional Customer Experience: resolving sales/service/technical issues in a timely manner
- Active Listening and Problem-Solving: diagnosing, troubleshooting, and engaging with experts when needed
- Knowledge Sharing and Learning: contributing to the team's knowledge base to resolve customer enquiries efficiently
- Sales and Service Orders: ensuring accuracy and aligning customer expectations
- Multichannel Interactions: responding to customer interactions via various channels and identifying appropriate solutions
Required Skills and Qualifications:
- Customer Obsessed Mindset with excellent communication skills
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