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Customer Service Representative
1 week ago
Add expected salary to your profile for insightsNow is an award-winning challenger telecommunications provider, headquartered in Napier with a growing presence in Christchurch and Tauranga.
Our business is shaking up the industry as a truly service-led provider and is experiencing unprecedented customer growth.We're proud of what we stand for, delivering kiwi businesses the best possible service experience, enabling them to enjoy everything that's great about our technology solutions.
To ensure we do this, we've built a culture that inspires our people to do the right thing, make the big calls and most importantly, have fun when they're at work.
When our team are happy, our customers are happy.Our award-winning Customer Experience TeamOur Customer Experience team is responsible for handling all customer interaction, be it a query, issue, new sign-up or simply just a chat.
We bring the same level of customer intimacy and focus to every interaction we have, over the phone, on webchat, social media or by email.As a Customer Service Representative with Now, you will:Lead the experience moments with our customers.Help customers join Now, make payments, change their plan, move address, ask about a product or check to make sure their home broadband is running like it should.A little bit about youIt's a given you'll love talking with and interacting with people; helping others will be at the heart of what makes you tick, and you gain satisfaction and growth by building and developing the experience that you deliver to your customers.You're not someone who waits to be asked; you think about what's right for a customer and proactively make it happen– then share your wins with a team who all grow off your experience.Customer service experience is a must (particularly in a call centre) as it will help you hit the ground running and deliver your own unique style to our award-winning team.What you can expect from NowAs a Now employee, you'll be part of a supportive, customer-centric environment.
We reward performance and empower our people to do what they know is right, celebrating the success that comes with it.
As a fast-growing challenger brand, Now offers regular opportunities to develop and advance your career.
We value your skills, passion, and potential, and we create an environment where everyone can contribute to success.Ready to apply?If you're ready to bring your skills and passion to the role, we'd love to hear from you.
Click 'Apply' and send us your CV and cover letter.Your application will include the following questions:Do you have customer service experience?How many years' experience do you have as a Customer Service Representative?Have you worked in a call centre before?Which of the following statements best describes your right to work in New Zealand?What's your expected annual base salary?Do you have a current New Zealand driver's licence?How much notice are you required to give your current employer?
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