Product Knowledge Expert

5 days ago


Wellington, Wellington, New Zealand Aesop Full time

**Job Summary**

We're seeking a talented Retail Consultant to join our team, someone who shares our passion for delivering exceptional customer experiences and driving commercial outcomes.

As a Retail Consultant, you'll be responsible for welcoming customers into our stores, engaging with them to understand their needs, and demonstrating products that meet those needs.

**Key Skills and Qualifications**

  • Experience operating within a customer service role or environment
  • Effective selling skills and the ability to drive commercial outcomes
  • A history of successfully participating in and contributing to a team
  • Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
  • An open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
  • Strong communication and problem-solving skills
  • Working knowledge of skin care and skin care industry (advantageous)
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)

**Benefits Package**

We offer a comprehensive benefits package, including:

  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Bonus opportunity based on personal and business performance
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
  • Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options


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