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Public Library Operations Coordinator
2 weeks ago
Company Overview
Porirua City Libraries serve a diverse population of 64,000 residents from five library locations around the city. We are part of the SMART library collaboration, working together with other councils to enhance our services and collections.
Job Description
In this busy and dynamic role, you will be responsible for leading a team of library assistants and shelvers in the central library. This includes providing guidance and support on a daily basis, as well as managing the efficient running of frontline library services through effective staffing management and rostering. Additionally, you will manage the fiction library collection, working closely with the team to deliver high-quality customer service to all library users.
Key Responsibilities
• Provide day-to-day leadership for library assistants and shelvers in the central library;
• Ensure the team delivers high quality customer service to all library users;
• Manage the efficient running of frontline library services through staffing management and rostering;
• Manage the fiction library collection.
Requirements
To be successful in this role, you will need to demonstrate:
- A New Zealand recognised library qualification or similar experience;
- A good understanding of how public libraries operate;
- The ability to lead staff to provide exemplary customer service;
- Experience working with people as a leader and influencer;
- A genuine interest in fiction books;
- A flexible approach, commitment to customer experience, and a natural ability to relate well to people of all ages and backgrounds;
- Excellent communication skills and strong organisational abilities;
- Strong problem-solving skills and a passion for making things tick.
