Senior Housing
5 days ago
We are excited about an opportunity to fill 4 full-time permanent roles, offering a great salary and benefits, in our Rotorua office.
Are you that special person who cares as much as we do and is passionate about supporting our customers who may have challenging housing and wellbeing needs?
This is an excellent front-line opportunity to support our customers to achieve housing and social stability.
Te Whiwhinga Mahi | Our opportunityAs part of our Housing Support teams, you will work directly with a portfolio of our customers and their whānau, building relationships to ensure our customers' housing and wellbeing needs are being met and continue to be met as they change over time. You will be supporting some of our customers with varied complex needs which could involve dealing with disruptive behaviour situations, rent arrears and debt collection/recovery. You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. This is a fast-paced and dynamic role where your time management, prioritisation skills and ability to adapt quickly to changing demands are crucial. You will be technically savvy to navigate different internal systems and tools to efficiently document critical information and data.
Ngā pūmanawatanga ōu - What you will bring- You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
- You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
- You'll be comfortable and skilled to work on rent arrears and debt recovery.
- Experience in tenancy, emergency or social housing space will be preferred.
- Added advantage if you have knowledge of Residential Tenancy Act.
- Your great time management and organisational skills to juggle multiple things at once.
- An eye for detail and strong administrative skills and previous experience working with in-house systems.
- Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.
As this role requires travelling around the area, you will have a current, clean and full NZ driver's license (pool vehicles provided).
Na te rourou - What's in it for you?- Competitive salary
- 5 weeks annual leave
- Based in a brand new office in 1254 Fenton Street, Rotorua
- Plus, Kiwi saver on top of salary
- Insurance benefits, including medical, income protection and trauma/life.
- Career development and study opportunities
These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits.
Mō mātou - Our OrganisationAt Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa. We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.
Ō Tātou Uara - Our ValuesOur values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
- Manaakitanga - People at the Heart
- Mahi Tahi - Better Together
- Whanake - Be Bold
- Tūhono mai - Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.
Please submit a cover letter with your latest CV. In your cover letter, please ensure you outline:
- a key achievement in your work or personal life you are most proud of; and
- key areas of the position description that resonate with you.
Should your application be progressed, you will be invited to attend a half day Assessment Centre on Wednesday 2 April 2025 starting at 8.30am. This will give you an opportunity to know more about our roles, and for us to get to know you better. There will be a few individual and group scenarios for you to showcase your skills and experiences for our roles.
Successful applicants can expect to be contacted to join our Assessment Centre by 5pm Thursday 27 March 2025, at the latest. If you have any questions or would like to know more about the opportunity, please contact Lynda Francis, lynda.francis@kaingaora.govt.nz.
Applications close at 11.59pm on Sunday 23 March 2025.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
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