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Service Delivery Expert

1 week ago

Wellington, Wellington, New Zealand ACC New Zealand Full time

About ACC's Mission

Our mission is to support people, focusing on prevention, care, and recovery for those affected by injury.

We aim to create a future where everyone and their communities can live valued lives, as envisioned in Tōnui Ake Nei | Thriving Aotearoa.

We are committed to partnering with Māori and achieving equitable wellbeing outcomes for Māori, guided by Te Tiriti o Waitangi / The Treaty of Waitangi.

About the Role

We're looking for a skilled Business Analyst to join our Business Analysis Practice. As a Business Analyst, you will address barriers for Māori and shape design and commissioning to deliver quality experiences and outcomes for clients and whānau.

Your Key Responsibilities

  • Facilitate business process analysis and design sessions.
  • Conduct detailed requirements analysis and develop business cases using analysis methods.
  • Support system design, architectural issues, data integrity, and migration.
  • Maintain UAT documentation, including process and scenario libraries.
  • Build relationships with subject matter experts and stakeholders.
  • Manage customer relationships, expectations, and service delivery.
  • Suggest process improvements and foster a positive team environment.

Requirements and Qualifications

This role requires someone with strong analytical and problem-solving skills, experience with business process analysis and design, and proficiency in requirements analysis methodologies.

  • Previous business analysis experience.
  • Strong analytical and problem-solving skills.
  • Experience with business process analysis and design.
  • Proficiency in requirements analysis methodologies coupled with high-standard business writing skills.
  • Experience with tools like Microsoft Visio and Jira is necessary.
  • Excellent communication, facilitation, and negotiation skills.
  • Experience working in complex organizations and ability to influence and interact with diverse stakeholders at different levels.
  • Collaborating with your team and cross-teams to support the work, proactive in suggesting process improvements and managing change.

Benefits and Opportunities

A range of benefits, including employee networks, flexible working options, development opportunities, and a supportive leadership team.