Technical Leadership Specialist
2 weeks ago
**Company Overview:**
Datacom is a leading provider of Information Technology professional services in Australia and New Zealand, offering a dynamic and agile work environment that values its employees.
**Job Description:**
The Endpoint Engineering Operations Manager will lead a team of technical specialists to provide best practice support methodologies, leverage technical expertise, and ensure high levels of customer satisfaction. The role involves providing technical leadership, driving automation efforts, validating risk and issue registers, and ensuring governance over implementations and changes affecting the end-user SOE environment.
**Key Responsibilities:**
- Provide technical leadership and drive a high-performance culture within the team.
- Lead automation efforts, drive improvements, and efficiencies, and oversee daily operations of the Endpoint Engineering team with minimal supervision from management.
- Validate and assist in the maintenance of client risk and issues registers.
- Provide governance to all implementations and changes affecting the end-user SOE environment and ensure best practice support methodologies are implemented.
**Requirements:**
- Comprehensive understanding of supporting customers across an outsourced delivery environment.
- Excellent understanding of financials surrounding profit and loss.
- Knowledge of Hardware and Software Vendors support processes, including product lifecycles.
- Advanced End User management knowledge.
- Modern and traditional End Point Device Management Solutions (SCCM, Intune, AutoPilot, and other MDM/endpoint management solutions).
- M Microsoft Operating System Configuration & Deployment (Win10- Win11).
- Collaboration Platforms (Teams for Business, Planner).
**Benefits:**
Datacom offers a range of benefits to its employees, including social events, chill-out spaces, remote working, flexi-hours, and professional development courses. Employees will have the opportunity to learn, develop their careers, connect, and bring their true selves to work.
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